FAQ

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MAKING YOUR CELEBRATION SPECIAL IS EASY!

 

1) Browse our Store and Gallery

2) Select the designs you LOVE

3) Create a "Log In" account

3) Tell us your Theme

4) Enjoy your celebration!

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DO YOU HAVE A STOREFRONT?

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No. Our private studio is located in Shrewsbury, MA. 

Please place your order online.  We will then collaborate through email fine-tuning ideas and discussing any images from our gallery you may like as inspiration.  Questions, please fill out the Place Custom Order/Inquiry Form (preferred) or email.  You will hear from us promptly.

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WHAT COMMUNITIES DO YOU SERVE?

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We accept balloon and event orders within Worcester County.

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HOW FAR IN ADVANCE DO I NEED TO ORDER?

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Most orders like Candy Cups, Flowers, Indoor, and Outdoor Art can be placed 7 days in advance. We do balloon delivery 7 days a week.

For custom orders, we prefer a two-week window. However, depending on our schedule, we may be able to accommodate a shorter turnaround. Please fill out the 
Place Custom Order/Inquiry Form and we will respond to your request.

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DECOR / CREATION POLICIES

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It should be understood that we exercise great care in providing the customer with the best possible creation and we use the highest quality balloons. We cannot, however, be responsible for décor due to outdoor weather or room conditions that can adversely affect the appearance of the balloons and other materials.  After delivery, balloons may pop due to extreme heat, excessive sunlight exposure, a guest, manufacturing error, or being repositioned by clients.  We can not offer a guarantee regarding the life of balloon creations.  Our returning clients and volume of orders are proof of our devotion to providing high-quality creations to make your event extra special.

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DO YOU REMOVE BALLOONS AFTER AN EVENT?

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No.  We offer a return and clean-up service for $20 but find many of our clients enjoy the creations long after the event. Please carefully deflate any balloons and dispose of them properly after use.  The event free-standing arches (25 feet, 30 feet, and 35 feet) are removed by our staff the evening your event ends.

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ABOUT LATEX/MYLAR MATERIALS & SAFETY

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There are two types of balloons in general use – latex and mylar. Latex comes from rubber trees and is tapped the same way a maple tree is.  Although latex balloons are considered bio-degradable, the processes can take up to 4 years. Mylar balloons are not classified as bio-degradable. We do not encourage balloon release. Discard broken balloons at once.  If handled improperly one can choke or suffocate on broken or uninflated balloons.

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RESERVATIONS, DELIVERY & PICKUP

 

For orders over $350, we require a signed contract and an initial non-refundable deposit of 25%. 50% of the balance is due 30 days before the event.  The remaining balance is due 10 days before the delivery date. Someone will need to be present upon delivery for Indoor creations.  Outdoor creations are set up in your yard by our staff.

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Delivery available within 12 miles of the Shrewsbury Library is $10.

 

​ Contactless pickup is available.

For custom orders, please fill out the Place Custom Order/Inquiry Form (preferred)

or email. You will hear from us promptly.

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CANCELLATION POLICY

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For orders under $350, we require a 4 day written cancellation notice by email and we will confirm your cancellation with a return email. Cancellation within 96 hours of agreed delivery will be subject to the non-refundable deposit of 25%.

 

For orders over $350, in the event of postponement or cancellation, we reserve the right to keep the agreed retainer payment (non-refundable deposit of 25%).  

 

Balloon Twisting Parties - We require notice within 96 hours by email to re-schedule, we will confirm your new date with a return email.  If a new date can not be booked, we will transfer the amount to our store as credit for future balloon creations or events.  Cancellation within 96 hours of the agreed event date will be subject to the non-refundable deposit of $50.

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CONFIRMATION OF ORDER

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You will receive a confirmation order number within 24 hours of completing your order.  For inquiries and custom orders, our goal is always to contact you within 24 hours.

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For orders under $350, payment: 25% of the balance is due 7 days before the event and the remaining balance is due 96 hours before the event.

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For orders over $350, payment: 50% of the balance is due 30 days before the event and the remaining balance is due 10 days before the event.

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Balloon Twisting Parties - we require a $50 deposit to add your event to our calendar.

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FORMS OF PAYMENT

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As a small business, we prefer Cash payments, Venmo (smilesFOURballoons), PayPal, or Square. Cancelled credit cards orders will result in a 5% non-refundable processing fee.  Prices Include Tax.

 

LOCAL DONATIONS

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Giving Back: 10% of profits are used to purchase tangible donations for Charities.